What happens when someone reports a pothole to the City?

Tim: We try to fill a resident’s report of potholes quickly. We appreciate their time and trouble to report hazard and we want to be responsive. Occasionally there are larger potholes elsewhere that may receive priority but we try to get to them as soon as possible.

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1. What happens when someone reports a pothole to the City?
2. What is the procedure for filling potholes throughout the City?
3. What are the most common questions or concerns you receive?
4. Streets vs engineering, what type of questions, or concern, should be directed to which department?